A hardworking and reliable individual with a passion for delivering exceptional customer experiences. With recent experience as a Customer Champion at Engen Rwanda - Gahanga Station, I excel in welcoming guests, ensuring satisfaction, and resolving inquiries efficiently. My background includes strong active listening, empathy, and problem-solving skills, consistently receiving positive feedback for improving customer return rates. I am eager to apply my proven communication and service skills to a dynamic environment, contributing to team success and fostering customer loyalty. My objective is to build on my experience in hospitality, restaurants, and bars, and grow through new challenges. Ready to make an immediate positive impact.