How to apply

All interested candidates

are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 04th July 2026. MTN Website portal: https://careers.mtn.co.rw/career;We strongly encourage applications from women and/or individuals with disabilities.;Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965);At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that

Description

At MTN RwandaCell

, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.;Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.;As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with usOur commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.;We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the COP & CEX department position below, both internally and externally.

Key Responsibilities

Key responsibilities are:

• Credit & Collections Strategy: Define and execute credit-control and collections strategies across postpaid, device, enterprise and fintech portfolios.
• Credit Policy & Risk Management: Develop and maintain credit policies, limits, scoring and risk-assessment frameworks to manage exposure.
• Credit Vetting & Onboarding Controls: Oversee credit vetting, limit-setting and onboarding controls for new postpaid, device and lending customers.
• Collections Operations & Recovery: Lead end-to-end collections (early, late and recovery stages) to maximise recovery and minimise losses.
• Dunning & Treatment Strategy: Design and manage the dunning cycle, segmentation and treatment strategies across channels (SMS, call, field and legal).
• Field Collections Management: Coordinate field collections and customer visits where required, ensuring conduct and compliance standards.
• Restructuring & Payment Plans: Manage payment-plan, restructuring and settlement arrangements to support recovery and customer retention.
• Bad-Debt & Provisioning Management: Manage bad-debt provisioning, write-offs and impairment in line with policy and accounting standards (IFRS 9).
• Receivables & DSO Management: Monitor and reduce days-sales-outstanding and aged receivables across portfolios.
• Cash Application & Reconciliation: Oversee accurate cash allocation, account reconciliation and billing-dispute resolution to support clean collections.
• Monitor credit exposure and concentration risk by segment, product, and key accounts
• recommend risk-mitigation actions such as deposits, revised payment terms, and credit limit adjustments.
• Approve or provide oversight for high-value credit decisions, including large enterprise, government, and wholesale accounts, and any significant restructurings or settlements.
• Early-Warning & Portfolio Monitoring: Establish early-warning indicators and portfolio monitoring to detect and act on emerging risk.

Education Background

Main qualifications are:

• Bachelor’s degree in finance, Accounting, Economics, Business or related field. Professional qualification (ACCA, CPA, CFA) or a Master’s/MBA an advantage.
• Credit/risk certifications are advantageous.
• Fluent in English
• Kinyarwanda an advantage.8+ years’ experience with 4+ years in credit, collections or receivable management leadership, preferably in telecoms, banking or services.
• Proven track record in reducing bad debt and DSO and improving recovery.