Branch Manager
Employer Information
BPR Bank Rwanda PLC
Main Responsibilities
Main responsibilities are
- Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment
- Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
- Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes
- Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.
- Coach, mentor and develop a high performing team and ensure an effective performance management framework
- Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
- Ensure that branch processes are within agreed TAT in order to live customer satisfaction.
Major Requirements
Main qualifications are:
- Bachelor's level degree in Business Related field
- Professional Qualifications in Banking is an added advantage
- Master’s Degree is an added advantage.
- 10 years Minimum experience in Credit lending and Banking in Team Leadership, Sales, Relationship Management, Credit, and Bank Operations
Summary
Location: Kigali
Field: Other Jobs
Type: JOB
Required Documents: CV, Application Letter
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