Senior Manager, Personal Banking
Employer Information
BPR Bank Rwanda PLC
Main Responsibilities
Main responsibilities are
- Develop, grow, and monitor personal and premium banking liability and assets portfolios with the ultimate aim of ensuring that the portfolio remains profitable and of quality
- Develop and execute portfolio growth strategies across all personal banking products, including deposits, loans, cards, digital banking, and transactional products, with a focus on customer acquisition, cross-selling, and increasing share of wallet.
- Contribute to and take a proactive role in the strategic direction of Personal Banking. This will include ensuring that the Bank’s objectives relate to Personal Banking are met. A key role will be development of strategic plans.
- Drive market penetration and business development initiatives by identifying new growth opportunities, expanding the customer base, strengthening existing customer relationships, and increasing product uptake across personal banking products
- Forecast, plan, implement and monitor all Personal Banking sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
- Organize and manage the available Personal Banking human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of a performance management framework.
- Co-ordinate all Personal Banking activities and liaise with Retail Banking head office and other departments for all Personal Banking requirements.
- Develop new products and reshape the existing to meet customer needs and grow market share
- Grow and maintain partnership with Blue-chip organization to develop business through a competitive penetration rate management.
- Ensure a delightful customer experience within the Personal Banking through resolution of all Personal Banking related customer inquiries and timely closure of cases raised in ECRM within the SLA, followed by a periodic root cause analysis on top cases escalated to raise the NPS and reduce the CES
- Make regular branch visits to cascade the strategy, support in deals generation, discuss Personal Banking performance and agree on performance improvement plans with Branch Managers and Personal Bankers.
- Ensure effective migration of customers to electronic business channels.Set and meet the Personal Banking annual business plans and targets for all Direct Reports
- Motivation and development of Personal Banking human resources
- Eliminate operational risks by addressing Audits shortcomings and compliance issues
- Proactively identify areas that require development and improvement
- To develop staff competences to meet business requirements
- Drive the branches into efficient, effective and profitable Business Development & Clients Services sales outlets
Major Requirements
Main qualifications are:
- Bachelor's level degree in any Business-related field
- Professional Qualifications in Banking is an added advantage
- Master’s degree is an added advantage
- 10 years Minimum experience in Team Leadership, Sales, Relationship Management, Credit, and general banking
Summary
Location: Kigali
Field: Other Jobs
Type: JOB
Required Documents: CV, Application Letter
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