SPA Attendant
Employer Information
Salt of Akagera
TASKS, DUTIES AND RESPONSIBILITIES
TASKS, DUTIES AND RESPONSIBILITIES
- Makes every client who enters the Spa feel welcomed and at ease.
- Actively promotes and carries out Spa visits followed by a guest consultation.
- Assume responsibility for opening and closing the spa at designated times.
- Maximises bookings, whilst ensuring that each guest receives the highest standard of care and attention at all times, and encouraging them to return.
- Maintains a high profile with guests, advises them on the various Spa tariff, packages and treatment programs.
- Ensure guest satisfaction at all times by ensuring that safety and service are always the Spa’s first priority.
- Converses with guests to obtain feedback and suggestions for improvement.
- Handles customer complaints efficiently through appropriate interaction and/or referral to the Spa Manager and/or Lead Spa Therapist.
- Prepare treatment rooms by ensuring that all supplies and equipment’s are available and laid out according to procedure.
- Oversee the cleanliness and sanitisation of the premises and ensure that any wasted material is properly disposed of.
- Process payment services and ensure that bookkeeping activities are performed to manage transactions. Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and checklists, and with Management instructions.
- Ensures that all treatment procedures are correctly carried out.
- Double-checks guest information prior to treatment or any other Spa services to confirm guest requirements, preferences and/or allergies to any products.
- Complies with all SOP(s) whilst monitoring their professional execution.
- Maintains a detailed knowledge of the products used in the Spa and any other retail items, and keeps up to date with any new products and treatment in regard to the Spa industry.
- Follows and carries out Housekeeping Rules as stated in the Manual, ensuring the treatment room is kept clean and tidy at all times.
- Ensures the smooth day-to-day running of the treatment area and oversees that SOP(s) are maintained at all times.
- Complies with grooming and hygiene, and with safety regulations at all times.
- Maintains a detailed knowledge of the SOP(s) of all treatments offered and undertaken by the Spa.
- Ensures that the necessary duties in terms of opening and closing of the Spa, including responsibility, cleanliness, and presentation of assigned Spa zone, are carried out accordingly.
- Abides to punctuality rules and regulations at all times, arriving at the Spa prepared and ready for work, and remains in the Spa during working hours.
- Achieves retail and therapy sales targets through recommendations.
- Keeps an awareness of professional stock levels and communicates to the Lead Therapist as/when purchase orders need to be made.
- Maximises every sales opportunity to achieve sales targetAdheres to all health, sanitation and safety rules and regulations
- Reports all potential and real hazards immediately
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Works in a safe manner that does not harm or injure self or others
- Keeps the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct
Major Requirements
Main qualifications are:
- An advanced Diploma (A1) in Hospitality, spa therapist operation or relevant disciple with at least 2 years of working experience as a spa therapist
- An advanced level certificate (A2) in Hospitality, or relevant disciple with at least more than 3 years of working experience as a spa therapist
- Have strong communication skills in English or French.
- Should have a clean disciplinary record of work
- Having worked in high end Hotels (5star hotels) will be added advantage.
- Professional training certificates in spa therapist operation
How to apply
Please send the following documents to Chris.muyo@saltofakagera.com
- Cover letter
- Resume
- Academic papers (the successful candidate will be required to submit notarized copies)
- Service certificates proving the work experience
- 3 professional references
- NB: All attachments should be in PDF form attached as one document
Summary
Location: Kigali
Field: Other Jobs
Type: JOB
Required Documents: CV, Application Letter
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