About MTN

Mobile Money Rwanda Limited

is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.;We are an equal employer with a strong culture that looks forward to and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

Mission/Core purpose of the Job

Manager, Marketing Operations and Service Delivery (MMRL)

To drive effective execution of Mobile Money marketing initiatives while ensuring seamless service delivery across all customer touchpoints. The role bridges marketing strategy and operational execution to enhance customer experience, drive adoption, and ensure consistent service quality.

Key Performance Areas

Key Performance Areas are:

• Oversee end-to-end campaign execution on promotions, product launches, customer engagement initiatives.
• Coordinate channel & field teams, sales and distribution teams, agent network managers for marketing initiatives.
• Track performance metrics on conversion rates, customer acquisition and campaign ROI.
• Ensure consistent and high-quality service delivery across agents and merchants, customer care channels.
• Ensure alignment between marketing campaigns and field execution.
• Streamline marketing and service delivery processes.
• Ensure all campaigns and service delivery processes comply with local regulatory requirements.
• Support agent readiness (training, communication, materials)
• Collaborate with product, IT, and operations teams to resolve customer related issues.

Major Requirements

Main qualifications are:

• Bachelor’s degree in marketing, Business Administration, Telecommunication or related field.
• Experience in telecom, fintech, banking, or financial services is an added advantage.6–10 years’ experience in marketing operations, telecom, fintech or banking.
• Knowledge of e-commerce and electronic payment business is advantageous.
• Understanding of digital marketing channels.
• Knowledge of Mobile Money ecosystem

How to apply

All interested candidates

are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 10th June 2026. MTN Website portal: https://www.mtn.co.rw/careers/;We strongly encourage applications from women and/or individuals with disabilities.;Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965);At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants' privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/