Description

Main qualifications are:

is seeking highly motivated, skilled, and dynamic professionals to join our Information and communication Technology (ICT) and operation team as part of our ongoing efforts to strengthen digital service delivery and operational efficiency. If you believe you have what it takes, we would like to hear from you.;If you meet the qualification, please send us your applications, via email at recruitment@umwalimusacco.rw no later than 03/06/2026 at 5 PM local time. Kindly include the job title in the subject line of your email.;Interested candidates are required to submit electronic copies of their motivation letter, CV, relevant degrees, and other essential documents, such as service certificates verifying required experience, a copy of the National Identity Card, and certificates for any training or courses attended. Please note that only shortlisted candidates will be contacted for the exam and interview

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Being a Rwandan by Nationality
• Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field
• Having ITIL or COMPTIA A+ or MCITP or CCNA certification
• Experience: 4 years’ experience at similar position level

Key responsibilities

Key responsibilities are:

• Develop and enforce IT support policies, procedures, and standards.
• Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs.
• Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration.
• Lead and manage the team, including hiring, training, and performance management.
• Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices.
• Maintain users’ data backups.
• Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues.
• Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times).
• Maintain IT asset inventory and ensure software/hardware compliance.
• Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery.
• Ensure effective onboarding/offboarding IT processes for employees.
• Coordinate IT support for system upgrades, rollouts, and office moves.
• Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment.
• Develop and maintain documentation, including electrical schematics, support manuals, and service logs.
• Participate in project planning, implementation, and commissioning of electrical systems.
• Conduct root cause analysis of recurring electrical problems and implement preventive solutions.
• Monitor and ensure compliance with electrical safety standards, codes, and regulations.