Description

RwandAir Ltd

is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following positionAt RwandAir, we’re not just flying — we’re reimagining what it means to be Africa’s most customer-loved airline. We are looking for a visionary, commercially sharp, and execution-driven Head of Procurement to lead our procurement strategy into the future.;This role is about building something that matters — modernizing procurement systems, embedding strategic sourcing, and driving real commercial value in a mission-critical function that touches every part of our operation — from fuel to catering, aircraft parts to IT systems.

Job Purpose

The Director, Operational Performance

is accountable for driving enterprise-wide operational excellence across RwandAir by providing strategic leadership over the Network Control Center (NCC) and the operational performance management framework.;The role serves as the airline’s focal point for real-time operational control, performance governance, disruption management, and continuous improvement, ensuring safe, reliable, cost-efficient, and customer-focused operations aligned to corporate objectives and regulatory standards.

Key Duties and Responsibilities

Key Duties and Responsibilities are:

• Define and own the airline’s Operational Performance Strategy, ensuring alignment with safety, customer experience, and financial objectives.
• Act as the executive authority for network-level operational performance, including On-Time Performance (OTP), dispatch reliability, utilization, and disruption recovery.
• Provide strategic leadership and governance over the Network Control Center (NCC) as the single source of truth for daily operations.
• Establish a robust KPI governance framework that links operational performance to cost efficiency, customer impact, and strategic outcomes.
• Serve as the senior escalation point during major operational disruptions (IROPs), ensuring timely, balanced, and data-driven decisions.
• Champion a culture of continuous improvement, accountability, and data-led decision making across all operational departments.
• Represent operational performance matters at Executive Committee and Board-level forums, as required.Provide strategic oversight of the NCC as the airline’s central operational coordination hub.
• Ensure effective real-time collaboration across Flight Operations, Engineering & Maintenance, Ground Operations, Crew, and Customer Operations.
• Set decision-making frameworks and escalation protocols to enable rapid and effective resolution of disruptions.Ensure structured, well-governed processes for managing operational disruptions and crisis situations.
• Lead post-event reviews, lessons learned, and systemic improvement initiatives.
• Balance safety, customer impact, and cost considerations in recovery decisions, consistent with airline best practice.

About You – Minimum Standard Qualifications

Are:

• Bachelor’s degree in Aviation, Engineering, Operations, or equivalent., or a related field. A Master’s degree is a plus
• with years of progressive leadership experience.10+ years in senior airline operational leadership roles within OCC/NCC, flight operations, or operational performance environment with proven track record in major transformation.
• Demonstrated experience leading cross-funtional operational teams in complex, time-critical environments.
• Advanced professional training in airline operations, OCC management, or performance Management (IATA or equivalent) is highly desirable.
• Strong familiarity with IATA/ICAO operational readiness frameworks preferred.
• Proven leadership in developing and implementing compliance and risk management programs.
• Excellent verbal and written communication skills in English.

How to Apply

The deadline for submitting application documents (in PDF Format Only) is May 21, 2026.

• An application letter addressed to the Chief HR & Administration Officer
• Recent Curriculum Vitae
• Copies of Notarised Degree/Diploma certificates
• Relevant certificates
• Copies of academic papers
• A photocopy of the Passport/National ID
• Three referees