Description

Company Overview

We are a technology-driven mobility startup redefining urban safety and convenience in Kigali. By combining technology, operational excellence, and customer-centric service, we aim to become the leading solution for safe, reliable, and responsible transportation.

Role Overview

We are seeking

a strategic and execution-focused Managing Director to lead, optimize, and scale core business operations. This role requires a hands-on leader with a strong background in operations, project management, and technology-enabled services.;The ideal candidate brings a startup mindset, thrives in fast-paced environments, and can translate strategic objectives into operational excellence. You will play a critical role in shaping systems, building high-performing teams, and driving sustainable growth.

Key Responsibilities

Key Responsibilities are:

• Lead end-to-end operational management of the driver network (recruitment, onboarding, training, scheduling, performance optimization)
• Develop and improve Standard Operating Procedures (SOPs)
• Establish performance frameworks (KPIs, SLAs, quality benchmarks)
• Oversee daily service delivery to ensure efficiency, reliability, and safety
• Manage and mentor supervisors, dispatch teams, and drivers
• Implement structured training programs
• Foster accountability and continuous improvement
• Work with product and engineering teams to improve app functionality
• Monitor platform performance and fix bottlenecks
• Oversee dispatch systems, GPS tracking, and real-time tools
• Ensure smooth customer onboarding (SMS verification, user flows)
• Build partnerships with hotels, bars, restaurants, and corporate clients
• Design corporate programs (memberships, event services, B2B solutions)
• Support marketing and customer acquisition strategiesManage the full customer journey to ensure satisfaction and retention
• Set up feedback and service recovery systems
• Handle escalated issues professionally
• Continuously improve service standardsManage operational budgets and optimize costs
• Track performance metrics and report to leadership
• Support planning, forecasting, and scaling
• Contribute to investor reporting and fundraising

Qualifications & Experience

Main qualifications are:

• Bachelor’s degree (or higher) in Business, Operations, Technology, or related field
• 4–7 years of experience in operations, logistics, mobility, or tech services
• Proven team management experience
• Strong understanding of digital platforms and mobile apps
• Startup or high-growth experience preferred
• Valid driver’s license (mandatory)
• Fluent in English and Kinyarwanda

Core Competencies

Are:

• Strategic thinking with strong execution
• Leadership and hands-on management
• Problem-solving and analytical skills
• Technical and digital fluency
• Strong communication and organization
• Adaptability in fast-paced environments

Compensation & Benefits

Are:

• Competitive salary (aligned with Kigali market)
• Performance-based bonuses
• Equity/share options
• Leadership opportunity in a fast-growing startup
• Direct exposure to executives and investors

Why Join Us

Why Join Us

Be part of an innovative mobility solution;Lead and scale a tech-driven company;Work in a high-ownership startup environment;Contribute to urban safety and transportation improvement

Application Process

Submit:

Updated CV/Resume;Brief cover letter (experience + leadership achievements + startup interest) to info@kigalijob.com