Description

The job role

is responsible for delivering comprehensive financial solutions to individual and business clients, ensuring exceptional customer service, and driving the growth of a high-quality and profitable deposit and loan portfolio. The role also focuses on maximizing cross-selling opportunities to enhance the bank’s NFI and increase product penetration per customer. LocalBusiness Directory

Main Responsibilities

Main Responsibilities are:

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
• Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
• Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.
• To prepare daily, weekly, and monthly personal and SME performance report
• To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
• Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
• Mobilize deposits
• Receive and resolve customer’s complaints and enquiries.

Educational qualifications and work experience

Educational qualifications and work experience are:

• Bachelor’s degree in business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience