Description

About eFiche

eFiche is a Rwanda-based digital health company building AI-enabled clinical tools for nurses and midwives across Rwanda's primary health care system. Our AI outputs — clinical decision support recommendations, risk flags, prescribing guidance, danger sign alerts — must be not only technically functional but clinically accurate, contextually appropriate, and aligned with Rwanda's national clinical guidelines. Validating this, across an expanding portfolio of clinical workflow domains, requires someone who bridges the technical and clinical worlds with equal confidence.;We are looking for a UAT & Clinical Quality Tester to own user acceptance testing at facility level and the clinical quality validation of AI outputs across all our workflow modules.

Purpose of the Role

Field Support & Adoption Officers provide

on-the-ground technical support, user coaching, and adoption monitoring across an assigned portfolio of health facilities — serving as the direct link between frontline users and the eFiche team.

Key Responsibilities

Key Responsibilities are:

• Conduct regular facility visits to support active use of AI-enabled clinical features
• Provide first-line troubleshooting and issue resolution for hardware, connectivity, and software problems at facility level
• Reinforce training through on-site coaching and micro-learning support following initial cascade training
• Log issues, user feedback, and adoption observations into the project's ticketing and feedback systems
• Monitor weekly active use metrics per facility and escalate concerns to the Implementation & Deployment Manager
• Build trusted relationships with facility in-charges, nurses, and district health officers
• Participate in weekly team stand-ups and contribute facility-level insights to product and training decisions

Required Profile

Main qualifications are:

• 2+ years of experience in health system support, community health, digital health field work, or IT support in health settings
• Familiarity with Rwanda's primary health care system and facility-level workflows
• Comfort with digital tools and ability to troubleshoot basic software and connectivity issues
• Strong interpersonal and communication skills
• ability to build trust with frontline health workersExperience with Rwanda's national health information systems is a strong advantage
• Kinyarwanda fluency required
• English proficiency required
• French is an advantage
• Willingness to travel regularly within assigned region

How to apply

Send your CV and a brief cover letter to

careers@efiche.africa with the subject line: UAT & Clinical Quality Tester Application. Applications reviewed on a rolling basis.;eFiche Ltd is an equal opportunity employer. We are committed to building a diverse team that reflects the communities we serve.;Deadline: Monday, 13/04/2026 23:59