Description

The Call Center Specialist

will provide high-quality customer service by handling inbound and outbound calls, addressing client inquiries, and resolving issues efficiently. This role requires excellent communication skills, patience, and the ability to provide accurate information about LTGS Rwanda PLC’s services. The specialist will work closely with other departments to ensure seamless customer support, maintain service standards, and contribute to overall client satisfaction and retention.

Requirements

Requirements are:

• Education: Bachelor’s degree in Business Administration, Communications, or related field. Relevant certifications in customer service or call center operations are an advantage.
• Experience: At least 2–4 years of experience in a call center or customer service environment. Proven ability to handle high-volume calls and maintain service quality.
• Skills: Excellent verbal and written communication skills, active listening, problem-solving, and multitasking abilities. Strong interpersonal skills to manage diverse client needs.
• Technical Competence: Familiarity with CRM software, call center management systems, and Microsoft Office Suite. Ability to quickly learn new tools and systems.
• Personal Attributes: Patient, empathetic, and customer-focused. Ability to work under pressure, maintain professionalism, and deliver results consistently.