RECEPTIONIST

About us

Palast Rock Hotel

is a well-known hospitality destination in Nyamata, offering guests comfort, tranquility, and modern amenities just outside Kigali. The hotel combines quality services with a relaxed and friendly atmosphere, making it ideal for both business and leisure travelers.

Position Overview

Palast Rock Hotel

is seeking a professional and customer-oriented Receptionist to manage front desk operations and ensure exceptional guest experience.

Key Responsibilities

Key Responsibilities are:

• Welcome and check-in/check-out guests professionally
• Handle room reservations (phone, email, and walk-ins)
• Respond to guest inquiries and provide accurate information about hotel services
• Handle guest complaints politely and report to management when necessary
• Manage billing, invoices, and payment processing
• Maintain updated guest records and booking systems
• Coordinate with housekeeping and other departments to ensure smooth operations
• Maintain cleanliness and organization of the reception area
• Ensure high standards of customer service at all times

Requirements

Requirements are:

• Female candidate
• A0 in Hospitality Management
• Minimum of 3 years’ experience as a Receptionist in a 3 or 4-star hotel
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Basic computer skills (MS Office & hotel management systems)
• Ability to work in shifts, including weekends and holidays