Quality Coordinator

Job description

Position Overview

Masaka Creamery is seeking a detail-oriented, disciplined, and proactive Quality Coordinator to support and strengthen quality assurance and food safety systems across production and warehouse operations. The Quality Coordinator plays a critical role in ensuring that all products meet internal quality standards, regulatory requirements, and food safety expectations.;This role requires strong attention to detail, integrity, and the ability to work closely with Production, Warehouse, and Management teams in a fast-paced dairy manufacturing environment. The ideal candidate is organized, observant, and committed to continuous improvement and compliance.

Key Roles & Responsibilities

The main objectives and responsibilities of the position are:

• Support the implementation and monitoring of quality assurance and food safety systems.
• Ensure compliance with internal quality standards, SOPs, and hygiene requirements.
• Monitor critical control points and quality parameters during production and storage.
• Ensure proper handling, storage, and traceability of raw materials and finished goods.
• Conduct routine quality inspections of raw materials, in-process products, and finished goods.
• Support basic product testing and record results accurately.
• Identify, document, and report non-conformities, deviations, and quality risks.
• Follow up on corrective and preventive actions.
• Maintain accurate and well-organized quality records, logs, and reports.
• Ensure all quality documentation is complete, up to date, and audit-ready.
• Support preparation for internal audits, customer audits, and regulatory inspections.
• Support training of production and warehouse staff on quality, hygiene, and food safety requirements.
• Promote a culture of quality, cleanliness, and accountability on the factory floor.
• Support clear communication of quality requirements across Deaf and hearing teams.
• Identify opportunities to improve product quality, processes, and compliance.
• Support root-cause analysis for quality issues and customer complaints.
• Work closely with Production and Operations to implement improvements.

Required Qualifications

Required Qualifications are:

• Diploma or Bachelor’s degree in Food Science, Quality Management, Biotechnology, or a related field.
• Minimum of 2 years’ experience in quality assurance or food safety, preferably in dairy or FMCG manufacturing.
• Knowledge of food safety principles, hygiene standards, and SOP-based systems.
• Strong attention to detail and documentation skills.
• High level of integrity, consistency, and accountability.
• Ability to work effectively in a Deaf-inclusive and multicultural environment.