EBC Sales Executive

Job description

JOB SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees
• Serve as a role model.
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• protect company assets.
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

CANDIDATE PROFILE

Education and Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

How to Apply

Applications should be

submitted no later than January 24th, 2026. Please click on the “Apply” button to complete your application.