Head of Operations

DISTRICT SACCO-MUSANZE

RUMA Certified Public Accountants (RUMA CPA

is a professional services firm providing consultancy solutions to clients in their distinct sectors in Rwanda and the region. RUMA CPA’s Search and Selection professional Service has assisted most successful organizations to recruit talented staff. We seek to deliver recruitment solutions to our clients that achieve the optimum job-person match.;On behalf of our client, we are seeking to recruit a motivated professional for the position of Head of Operations. The position will be based in Musanze District as detailed below;

Job Summary

We invite applications for the position of the Head of Operations

Reporting directly to the Managing Director, the Head of Operations will spearhead daily business operations ensuring efficiency and high-quality performance across all departments. Your leadership will be instrumental in setting financial strategies aligned with the D-SACCO mission.

Duties and Responsibilities:

The following are Duties and Responsibilities :

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.
• Supervise and support staff in implementing their responsibilities.
• Participate in all management meetings and contribute to strategic discussions.
• Collaborate with senior management to create and implement departmental strategies.
• Revise and formulate policies, ensuring their effective implementation.
• Oversee compliance with applicable regulations and procedures.
• Manage relationships with staff, members, customers, and external partners.
• Prepare timely and detailed reports on the department’s financial and operational performance.
• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
• Oversee member/customer support processes to enhance satisfaction.
• Manage all business, IT and digital operations.
• Perform additional tasks as requested by the Managing Director.

Qualifications & Experience required

The following are Required qualifications:

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields
• 10+ years in senior management positions in microfinance or banking sector.
• Minimum of 5 years of experience in operations.
• Excellent organizational and leadership abilities.
• Outstanding communication, interpersonal and strong decision-making skills.
• Working knowledge of data analysis and performance/operational metrics.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.
• Fluent in spoken and written English
• knowledge of French is an advantage.

How to apply

All interested and qualified candidates

• are invited to submit their applications with a cover letter (indicating their motivation, suitability, knowledge and experience), Curriculum Vitae, copies of their academic, professional and training certificates and copies of identity cards or passports in one Pdf document by email to operations.musanze@rumacpa.com no later than 13/05/2025 at 5:00 pm.