Job Overview

Roho Business Center

is seeking an organized, proactive, and client-focused Office Manager to oversee day-to-day office operations and drive our business support services.In this role, you will manage facilities, maintain high standards of client hospitality, and act as the primary liaison for entrepreneurs and companies establishing their presence in Rwanda. You will directly manage virtual office subscriptions, business registration processes via the Rwanda Development Board (RDB), e-government services through Irembo, and general business licensing support.

Key Responsibilities & Duties

Key Responsibilities & Duties

• RDB Business Registration: Guide international and local clients through the end-to-end company incorporation process on the RDB portal.Irembo & Government Facilitation: Leverage existing contacts and deep knowledge of Irembo and local administrative procedures to expedite licensing, permits, tax registrations, and related government compliance.Virtual Office Management: Oversee virtual office clients, including mail handling/forwarding, dedicated address usage, call routing, and meeting room allocations.Corporate Concierge Services: Act as a one-stop liaison for clients needing additional business support (accounting referrals, immigration/work permits, legal setup, and local vendor sourcing).
• Manage daily operations at Roho Business Center, ensuring a clean, modern, fully functional, and welcoming environment for members and guests.Supervise support staff, contractors, internet service providers, utilities, and facility maintenance teams.Manage office inventory, supplies, equipment maintenance, and space allocation for hot desks, private offices, and conference rooms.
• Serve as the main point of contact for current tenants, virtual office subscribers, and prospective clients.Conduct center tours for walk-ins and prospective clients, explaining membership tiers and corporate service packages.Address client inquiries, resolve complaints, and ensure high tenant retention and satisfaction.
• Manage invoicing, billing schedules, and payment collection for workspace rentals and business consulting services.Maintain accurate client databases, registration records, and service contracts.Prepare monthly operational and financial reports for management.

Qualifications & Key Requirements

Qualifications & Key Requirements

• Education: Bachelor’s degree (Business Administration, Management, Public Administration, International Relations, or a related field) is required.Experience: Minimum 5 years of experience in office management, co-working space administration, corporate services, or business facilitation.Language Skills: Fluent in English and Kinyarwanda (spoken and written).Technical Skills:In-depth understanding of Irembo services and key government administration contacts.Strong working knowledge of RDB business registration and licensing workflows.

Preferred / Plus Factors

Preferred / Plus Factors:

• Direct RDB Experience: Prior experience working directly with or within the Rwanda Development Board (RDB) is a major advantage.Language: Professional fluency in French is a plus.Driving: Valid Driving License is a plus.

Key Competencies & Soft Skills

Key Competencies & Soft Skills

• Problem-Solving & Agility: Strong ability to navigate local bureaucratic processes smoothly and resolve client roadblocks quickly.Communication & Professionalism: Excellent interpersonal and negotiation skills to interact with foreign investors, local founders, and government officials.Organization & Detail: Ability to multitask, manage client files securely, and maintain immaculate facility standards.

Salary range

Salary range

750000Rwf - 1000000Rwf

How to Apply

Interested and qualified candidates

should submit their application, including an updated CV and cover letter, to info@kigalijob.com.;Email subject: Application for Office Manager – Roho Business Center.