About the Role

We are seeking an experienced IT Lead

to oversee IT operations, infrastructure, security, compliance, team development, and technology innovation for Wicloudrwd's Kigali operations.;The successful candidate will provide strong technical and operational leadership, establish effective IT processes and controls, and ensure that IT services meet business and client requirements.

Key Responsibilities

Key Responsibilities

• Oversee end-to-end IT operations in Kigali.
• Establish clear IT governance, roles, responsibilities, and escalation mechanisms.
• Ensure timely incident reporting, coordination, and resolution for major IT issues.
• Provide regular IT status, risk, and improvement reports to management.
• Manage corporate networks (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools.
• Ensure office and production environments meet business SLA requirements.
• Own the IT asset lifecycle, including procurement, deployment, inventory, and retirement.
• Manage external vendors and service providers.
• Implement and maintain IT security and compliance controls required for business lines.
• Support internal audits, customer reviews, and compliance assessments.
• Define and enforce IT security policies, incident response plans, and awareness programs.
• Ensure appropriate access control, identity management, and data protection.
• Identify and implement AI solutions to enhance IT operations and productivity.
• Drive adoption of AI tools to optimize internal workflows and service delivery.
• Collaborate with stakeholders to integrate AI into support and business processes.
• Lead and manage IT teams across multiple offices.
• Set clear performance objectives and accountability mechanisms.
• Improve execution, professionalism, and internal service credibility of the IT function.
• Build standardized processes to reduce dependency on individuals.

Qualifications & Requirements

Qualifications & Requirements

• Bachelor's degree or above in Computer Science, Information Systems, or a related field.
• 6+ years of IT experience, including 2–3 years in an IT Lead or equivalent role.
• Hands-on experience in IT infrastructure and operations, with solid knowledge of ITSM and security compliance.
• Practical experience applying AI in operations and/or productivity.

How to apply

Application Process

Interested and qualified candidates can send their CV to Francis@itechwx.com and a copy to dustin.tran@itechwx.com in the format 'Role+Application+ their name'.