Description

Mantis Kivu Marina Bay Hotel

, a premier four-star hospitality destination located on the shores of Lake Kivu in Rusizi District, Rwanda, is seeking dynamic, customer-focused, and service-oriented professionals to join our Food & Beverage team.

Key Responsibilities

Key Responsibilities

• Identify, develop, and manage new business as a true Heartist®, across corporate, MICE/conference, government, NGO, group, and leisure/tour operator segments
• Build and nurture relationships with clients, tour operators, and travel agents, including business linked to Akagera National Park tourism and cross-border traffic via Kagitumba
• Drive revenue growth by achieving individual and hotel-wide sales, occupancy, and RevPAR targets
• Conduct sales calls, site inspections, and client presentations, and negotiate rates and contracts in line with the hotel’s pricing strategy
• Champion a guest-centric culture, ensuring every client interaction reflects Epic’s service standards
• Collaborate closely with Reservations, Front Office, Food & Beverage, and Banqueting/Conference teams to deliver seamless bookings and events
• Represent Epic Hotel & Suites at trade shows, travel expos, and industry networking events to generate leads
• Monitor competitor activity and market trends, contributing insights to pricing and revenue strategy in line with Accor operational guidelines
• Maintain accurate sales records, pipeline reports, and CRM/PMS data, and play an active role in promotional initiatives to position the hotel as a preferred business and leisure destination

Minimum Requirements

Qualifications

• Bachelor’s Degree (A0) or Advance Diploma (A1) required in Sales, Marketing, Hospitality Management, or related field with a minimum 2 years working experience in the field.
• Having relevant professional certificates
• Willingness to travel regularly for client visits and industry events

How to apply

Applications should be submitted via email to hrofficer@mantiskm.com then cc: fb@mantiskmb.com with the subject line indicating the position applied for (e.g., Application for Waiter Position or Application for Bartender Position).

• Application letter addressed to the General Manager.
• Updated Curriculum Vitae (CV).
• Copies of academic and professional certificates.
• Copy of National ID.
• At least two professional references.